TDC moves 800 employees to external partner, who must carry out the company’s customer service.
Telecommunications company TDC has in a press release reported that 800 employees from the company’s customer support, get new employer in the autumn.
TDC has a written contract with the company Sitel, which in future will be support to TDC ´ s customers.
Sitel specializes in providing customer support for external partners, and employ over 56,000 employees in 23 countries.
Quite practical means to the 800 employees from Copenhagen, Aarhus and Sønderborg moves to Sitel 6. October. The affected employees will be, according to the press release, employed at the same pay and contract terms, and remain physically in the same premises at the TDC Group.
“I am very pleased that we’ve got an agreement with Sitel to handle our support. It ensures an excellent support function, and at the same time releasing the resources, which makes it possible for us over time to provide significantly better customer service. Our goal is to set a new standard for the industry,“says Jens Aaløse, koncerdirektør in TDC.