These are common behavior-based interview questions. The best way to
practice for these questions is to write your answers out, using the STAR
answering model (Situation/Task, Action, Result). The questions are divided
by competency category. Italics indicates what kinds of behaviors would
indicated evidence of the competency.
Questions on this page pertain to:
Business Knowledge | Bias for Action | Integrity |
Team Work | Innovation | Performance | Communications | Interpersonal Skills
Functional/Technical Competency | Leadership/Initiative
Knows the competition; Is familiar with strategies and tactics; Manages
by fact; Demonstrates knowledge, interest, aptitude for business.
What do you do to keep up with current and possible future trends and
issues? Give me a couple of examples.
Describe a situation where your strategy did not work well for you. Why?
How did you handle it?
What key business setbacks have you experienced? What did you learn from
Give me a couple of examples of some calculated risks you have assumed.
What were the results?
How have you translated a strategy into action with your team?
Describe a strategy you developed and your contingency plans.
Tell me about your key strengths and how they are demonstrated in your
Give me a couple of examples of what you have done to prepare to deal
with global business opportunities.
BIAS FOR ACTION
Reduces cycle time and bureaucracy; Demonstrates high energy; Sets
priorities and seizes opportunities; Focuses upon speed; Demonstrates a
sense of urgency to achieve important goals; Eliminates waste and
Describe your typical work day. What time does it start and end? What do
you do to relax?
Tell me about a situation in which you felt you acted too quickly and
later regretted it. What caused it?
Give me an example of when something needed to be done urgently and you
postponed action on it. What were the results?
How do you ensure that work you delegate gets done properly and on time?
Give me a couple of examples of when you had to motivate your team to get
a project or assignment completed. What did you do?
Describe a couple of situations when you had to maintain a high level of
enthusiasm when things were very difficult. How did you do it?
Tell me about a situation in which you took action without anticipating
the impact of that action upon other parts of the organization.
Describe a couple of examples which required quick action. What made them
so? What criteria did you apply in making those decisions?
Tell me about the major challenges you have faced in your job or at
school over the last year. What made them so?
What have you found to be the most significant obstacles to getting
people to take action? How have you handled these obstacles?
What have you done to eliminate unnecessary or redundant work in past
positions you have held?
Describe a couple of opportunities which you capitalized upon and a
couple you did not. What were the results?
Widely trusted; Takes ownership; Candid and forthcoming; Delivers on
Give me a couple of examples of when you had to bend the rules to get the
job done. Why was that?
Describe a situation in which someone confided in you and you felt you
had to break that confidence.
Tell me about a situation in which you made a significant mistake and had
to admit it to your boss or peers.
What were a couple of instances in which you had to deliver bad news to
someone? What worked? What didn’t?
We all have some areas we would like to improve upon. What are some of
yours? What have you done?
Describe a couple of examples in which you believe someone broke the
unwritten rules of business. What was the impact? How did you deal with it?
Tell me how you have attempted to build trust with your employees, peers
What has been your toughest conflict you have had to deal with
interpersonally on the job? What made it so and how did you deal with it?
Describe a situation in which you promised more than you could deliver.
How did you handle it?
How have you handled providing feedback? What mechanism did you use (face
to face, letter, etc.)? How often?
Explain when you have had to take a stand at variance with management.
How did you handle it? What were the results?
Tell me about at time when you had to deliver on a commitment and found
it extremely difficult. What did you do?
Identifies customers and demonstrates that meeting their needs is first
priority; Meets external and internal expectations; Promotes and maintains
strong partnerships; Focuses work processes on customer satisfaction.
Describe and example in which you had to meet a difficult customer need.
Tell me about a time when your relationship with a key customer was
unsatisfactory and what you did about it.
In your current or previous position, who have been your customers? How
did you determine and to what extent did you satisfy their expectations?
At times we’ve all been unable to meet our customer’s expectations.
Describe a situation in which you were unable to do so. What did you do?
What have you done to keep informed of your customer’s objectives and
What processes and methods have you used to keep your customers informed?
How have they worked? How have they changed?
Based upon your experience, what actions have you found most effective in
building customer relationships? What hasn’t worked and why?
Describe the process and procedures you have put into place to improve
the quality and timeliness of customer service.
Tell me about a situation in which you had to inform a key customer of a
serious problem and how you handled it.
Relate for me how you have leveraged a customer relationship
Give me an example of the toughest customer relationship you have had to
work with. What did you do? What were the results?
Initiates and supports meaningful team projects; Demonstrates trust in
team members; Serves on teams; Celebrate successes.
Tell me one of the most effective teams you worked on and what you
contributed to its effectiveness.
What techniques or approaches have you found helpful in dealing with turf
issues on your team? Give me an example.
Describe what actions you have taken to encourage teamwork.
Tell me about some key issues that you have found which need to be
addressed in buildig a team.
Explain what you have done to build trust among team members.
Provide me with a couple of example of teams you have served on
describing the kind, problems, challenges and results.
When teams reporting to you have been successful, what actions have you
What have you found helpful in determining what is and is not suitable
for a team project?
Describe how you have monitored the progress of team assignments.
What specific criteria have you applied in selecting members for a team
Give me some examples of how you have supported teamwork.
Tell me what you have found to be the major obstacles to effective
Describe you worst experience in working on a team. What did you take
away from the experience?
Promotes creativity and informed risk taking; Strives for technical and
market leadership; Establishes process for continuous improvement.
How have you developed imaginative solutions in the past? Describe a
couple of examples.
Think of a situation where old solutions didn’t work. How did you deal
Give me a couple of examples of specific example of how you have
encouraged and supported new ways of doing things.
Cite some situations in which you had to introduce change and how you did
it. What was successful and what was unsuccessful?
Using a specific example, explain the criteria which you have used in
Tell me about some significant risks you have had to take and how they
worked out. Also cite an example where it did not work out.
Sets and achieves ambitious goals; Measures the right things; Drives for
continuous improvement; Listens and responds; Provides feedback and
What has been the most significant goal you have achieved? How did you
achieve it? Were there other key goals you were unable to achieve? Why?
In your past jobs, how have you determined what needs improvement and how
have you ensured it was addressed?
Have you consistently delivered expected results? Please explain.
Describe how your performance has been evaluated by your last two bosses.
What did they identify as strengths and developmental opportunities?
Tell me about some of the major challenges you have been confronted with
in your job. Why were they challenges? What did you do about them?
What have you done to recognize others’ achievements?
Tell me about a couple of the most difficult situations in which you had
to give feedback.
The skills necessary for effective expression in oral and written
communications and observable in the interview.
Give me an example of a time when you asked someone to complete a task
and they did it incorrectly. What did this experience teach you?
What are some of the most complex processes or ideas or technical
information you have had to explain to other people?
What kinds of writing have you done? Describe some examples. How did you
approach it? Tell me about its content and the reactions you received.
What kinds of reports are you currently working on that are most
challenging and why?
Describe one of your most successful oral presentations and what made it
What have you done to increase your effectiveness in making
presentations? To what extent have you been successful?
Tell me about one of the most difficult presentations you have had to
make. Why was it difficult? How did it turn out?
Give me an example of the most serious communication problem you’ve had.
What did you do about it?
What methods do you use to communicate with other people? How effective
Sometimes its important to disagree with others to keep a mistake from
being made. Tell me about a time when you were willing to disagree with
another person in order to build a positive outcome.
Communicates effectively using multiple methods; Able to interact with
people at different organizational levels; Able to focus on mutual goals;
Persuasive; Able to deal with conflict.
Give me an example in which you and a peer disagreed significantly. What
caused it? What did you do?
What are some ways you have used to put people at ease? When haven’t they
Tell me about a major conflict you had with a peer or customer that you
were unable to resolve successfully. Why were you unsuccessful? What did you
Tell me about an incident involving someone you had to deal with who was
very difficult. How did it work out?
Which bosses did you like and dislike working for? How did this impact
How would your peers and former co-workers describe their relationships
with you? Why?
Tell me about one or two actions you’ve taken to build working
relationships on the job with someone you personally did not like.
What do you see as your strength and areas for improvement in working
Displays function/technical competency.
Describe a time when you were proud of your ability to use your skills in
___ (HR, finance, marketing, etc.) to solve a particularly difficult or
challenging problem either at school or in a work assignment. What
principles did you use, and what did you learn from the experience?
Provide me with one or two examples of some of the most complex
assignments or projects you’ve had. What made them so? What was your role?
How did it turn out?
Give me an example of a difficult problem you’ve had to deal with and how
you gathered information and evaluated it. How did you identify the root
cause of the problem?
Explain how you solve problems. Give me a specific example.
Tell me about one of the major plans you developed and had responsibility
for accomplishing. Explain the scope, objectives, time frames, budget and
Getting ideas accepted; Guides a group towards a task accomplishment.
How do you influence your boss? Give me an example.
Tell me about some of the toughest groups you have had to get cooperation
from. Did you have any formal authority? What did you do?
How do you influence your peers? Provide me with some examples.
Describe your leadership style. When does it work? When doesn’t it work?
What tends to be your approach in working with a group?
What have you found to be the most significant obstacles to get people to
take action? How have you handled these obstacles?
Describe your effectiveness as a leader. What have you used as criteria?
Describe one or two examples of ideas you were successful in getting
Preparing for a Job Interview